Ashley Stirrup

There's a difference between a bad result and a bad experiment. James A. Falzone, Director of Product at Kargo, put it plainly on our show. If you're never failing, are you really trying anything new? His team hit results that sent them back to the drawing board. They retouched the algorithm, the models, the features, the output normalizations. And the real learning wasn't technical at all. The bad results came from a lack of contextual implementation, not a broken build. The same metrics and signals don't apply to every customer type. Make sure your testing signals are always business-driven. What's the last test that sent your team back to the drawing board?