Ashley Stirrup

The AI worked. Users quit anyway. Ashraf Karim (ServiceNow) on the biggest learning from launching an agentic skill: people abandoned it and got frustrated. The technology was not the problem. Performance and latency were. A job that took hours by hand felt too slow at 5 to 15 minutes when users had to sit and watch. How do you measure whether an AI feature feels fast enough to your users? Listen to the full episode of The Experimentation Edge at growthbook.io/podcasts.